Unocoin, India’s leading Crypto asset and Blockchain company introduces its first Kiosk

14 October 2018 Bangalore

We at Unocoin have always believed in serving our customers with the best of their interest and with the most secure services. Since December 2013, our team has been serving the Indian bitcoin and blockchain community by continuously innovating and making ways for a smoother and wider experience.

Due to the RBI’s recent notification on ‘Prohibition on Dealing in Virtual Currencies’, our banking relationships were disrupted some time ago. Since then, we were then in the process of deploying new mechanisms for INR deposits and withdrawals. This was not a small undertaking and it took us some time to deploy new solutions, and now we are here with the implementation of Kiosk. The first Kiosk is being deployed in Bangalore to be followed by Mumbai and Delhi in a couple of weeks. Unocoin encourages its users to trade Crypto assets with INR by keeping into consideration the recent hurdles faced by Unocoin and its users to deal with Crypto assets.

How does the Kiosk work?

Unocoin and Unodax customers can deposit and withdraw INR from the Kiosk. Users are subject to some limits on deposit and withdrawals per transaction and per day subject to cash handling restrictions in India. The minimum amount for deposit and withdraw is 1000 INR and must be in multiples of 500 INR.

To deposit INR into his Unocoin/Unodax account, a user would reach to an Kiosk and enter his User ID and the OTP that he just received as SMS on his registered mobile number. The user would then confirm his account details and deposit the funds into the Kiosk machine. Instantly his Unocoin account will be updated with the deposited funds that he can use on Unocoin to buy BTC or ETH, or he can use it on Unodax to place BID orders on 30 various crypto assets.

The user can withdraw the deposit INR before or can withdraw INR that he obtained by selling crypto assets on Unocoin or Unodax platforms. To withdraw INR, users have to make a request by visiting Unocoin.com or through Unocoin mobile app where he would specify the desired amount for withdrawal. The 12 digit reference number from Unocoin is sent to the user. The user would then visit the Unocoin Kiosk to enter the reference number and OTP that was sent to his registered mobile number to withdraw the INR to his hands.

“Unocoin has always balanced the Indian investor’s need to diversify their portfolio with this new set of available product assets in the form of cryptocurrencies and yet upheld the utmost need for transparency and self-regulation as required by all domestic regulators. In launching an Kiosk that’s only available for its customers, they’re once ensuring this balance.” said Karthik Reddy, Managing Partner of Blume Ventures.

Unocoin’s prime focus is to keep the crypto community alive in all way possible by respecting and ensuring the sentiments of our current government stance.

Unodax Listed TUSD (True USD) as a base-coin

The TUSD coin is listed for trading on trading exchanges globally like Unodax and is paired with a few major cryptoassets like BTC, ETH, BNB, KRW, and USDT.

TrueUSD is the first asset token by TrustToken. TrueUSD is the first stable coin built on the TrustToken platform

The project was founded by the trifecta of Rafael Cosman, Stephen Kade, and Danny An. The project has brought in talent from Stanford University, Berkeley, Google, and Palantir. The team has legal backing from WilmerHale and Arnold & Porter, and there will be monthly reports on liquidity by Cohen & Company.

Every TrueUSD is always 100% collateralized by USD, held in professional trust firms’ banks. Transact directly with the trust firm’s bank. The TrueUSD system never touches the funds.

The TrustToken Platform bridges real-world assets and blockchains, enabling trustworthy asset tokenization.

The new asset is the first asset-backed stable coin by the Trust Token project. The service, True Coin, links bank funds in escrow with the issuance of the token.

Beyond serving as a liquidity token on exchanges initially, TUSD may also be used for e-commerce, by being available for international transfers without exchange rate risk.

To increase the amount of security, fiduciaries, and banks directly handle all the funds. Escrowed funds do not give access to the TrueUSD system.

An individual or an institute is allowed to redeem TUSD for USD after getting a verified account on TrueCoin that has also passed a standard AML/KYC check.

The market cap ranking of the TUSD cryptocurrency is beyond 100 as of June 2018, and it holds a market capitalization of $72.6 million as of the same time. A total number of 72,892,045 TUSD coins are in circulation.

The one major things thing that makes TUSD different from few major digital currencies is that it is a stable coin.

Unocoin launches UNODAX, a live order-book trading platform for active traders

New Delhi, May 31, 2018: India’s leading bitcoin and crypto-assets exchange, Unocoin announced the launch of UNODAX. Simplifying its offerings, UNODAX is a dedicated platform for live order-book trading of various altcoins, supporting the growing ambition of highly active crypto traders with an extensive range of tools and functionalities.

 

UNODAX supports multiple crypto-assets and provides crypto trading enthusiasts with unlimited order validity and transparent order depth. Following a maker-taker fee model, it provides exclusive maker benefits. The maker fee is only 0.4%, while the taker fee is also reduced to 0.6%. UNODAX is accessible through a web portal, Android and iOS app.

 

Commenting on the launch, Sathvik Vishwanath, Co-founder and CEO, Unocoin said, “It is a crucial step for us to announce the launch of UNODAX and simultaneously, establish two distinguish and dedicated platforms for two of our fundamental offerings. While Unocoin will support bitcoin wallet services, UNODAX is exclusively meant for crypto trading enthusiasts, making available a range of dedicated services, tools and functionalities. Its launch follows our vision of simplifying the process for users and achieving better scalability and performance. We have also ensured a smooth transition for our existing users, without them suffering any hiccups in the process.”

 

With the launch of UNODAX, Unocoin has taken the crucial step of distinguishing two of its core products, in order to achieve better scalability and performance. The differentiation is followed by a UI upgrade as well. In addition to UNODAX, Unocoin serves as a bitcoin wallet and brokerage service platform. It will preserve the broader game to promote and flourish the use of bitcoin and build a robust ecosystem for cryptoassets with a range of services, including systematic buying plan, merchant gateway, mobile and DTH payments, bitcoin wallet service and auto-selling bitcoin receivables.

 

This migration of exchange platform to UNODAX is being performed without any hiccups to Unocoin users. With both domains and services running on the same Unocoin backend servers, users will retain their login credentials and transaction history across the sites. For a user, nothing changes — except for the fact that you now get distinct websites that aim for speed and performance.

 

For more details, visit: www.unodax.com

Android app: https://goo.gl/VQEJJZ

iOS app: https://goo.gl/5KY5RF

Delayed deposits of ERC20 tokens

Dear customers,

On 18th of May evening, there was quite a number of deposits (not all of them but many of them) especially the deposits made in ZIL tokens that did not get credited to user accounts. When we contacted our wallet infrastructure provider BitGo (they are the known to be the best enterprise level wallet infrastructure provider for exchanges so far and process transactions worth more than 1 Lakh Crore INR per month) and later that mid-night we got to know that they had an issue with their infrastructure for transaction indexing and cataloguing. However, by the time we got to know the exact reason, the new deposits were already working fine. Below is the reply we have got from them:

Now that the spreadsheet of transactions (we have 235 transactions so far) is already shared with them as per their instructions, we are now waiting for the manually processing of those transactions. We had to depend upon the emails at support at unocoin.com and calls that we have received at the customer care toll-free number to prepare this spreadsheet. If we have missed any of your deposits as well, please send an email to support at unocoin dot com so that we can send the info to BitGo and have them fix it for us.

Due to the fact that we had launched ZIL tokens on our platform on the same day (Friday evening), the deposit issue really created a liquidity crunch at Unocoin which sent its last traded price to 6x of other exchange prices (though depth and volume were not there). This made more and more of our users to deposit ZIL (while we were still figuring out the deposit issue) and these have also got stuck and have aggravated the issue than what it already is supposed to be.

All new deposits and all other types of transactions are happening on Unocoin without any issue. Now, we are left with these 235 struck transactions from Friday evening to get sorted out. We are working with BitGo and hoping that we get some help from them during the weekend instead of them making us wait until their Monday. This is the first time we have faced an issue from BitGo at this level. The sad part is, there was no public announcement or any notice from them during or even after the event – else we could have delayed the listing of ZIL tokens. While we do not want to push the blame on our 3rd party service provider, we are equally helpless as we are not able to directly help our customers who are facing the issue. We request our customers whose deposits are struck to be patient and help us to get these sorted out. The inconvenience is deeply regretted.

Regards

Sathvik Vishwanath, CEO at Unocoin

Update at 4PM on 20th May: It has been 24 hours since we sent the list of missing transactions to BitGo. We have sent two follow up emails and also tried their hotline number in these 24 hours but to no vain. It looks like their engineers who need to manually trigger the insertion of missing transactions into their wallets and catalogue them won’t work during weekends (I wish they worked during weekends at least when they have such huge problems) and their customer care personnel cannot really do this for us as it is technical in nature and they may need to meddle with their database etc. So – likely we will have to wait for their Monday morning (which will be Monday evening Indian time to get these 235 transactions sorted out). We shall apply a 200 INR worth coupon in BTC to all the customers who got affected once we get the issue sorted out. We hope that this will at least make up for the fee our customers paid at other exchanges or from wallets when they transferred the tokens to Unocoin. We also will be paying the mining fee for ZIL when you transfer it out during next few days. We apologize for the trouble caused due to the delay of deposits. We are doing our best and continue to do our best to get this sorted out at the soonest possible.

Update at 9PM on 20th May: We heard back from BitGo customer care and they have assured that they have taken the sorting out of these transactions with the highest priority and will be taken care as soon as their engineers become available.

Update at 6.30pm on 21st May: Our engineers designed a turn around solution and have credited all the pending deposits that were reported to us till 6.30pm today. All these affected users have also been given 200 INR worth of coupon code applied directly on their BTC wallet account. We are considering the issue to be solved. We apologize for the inconvenience caused. Thank you.

Scheduled maintenance to launch Unodax

 

Greetings from Unocoin Team.

At Unocoin, we are in a constant endeavour to improve the existing features on our platform and provide new superior services. Our engineering team has put in a lot of effort to redesign the experience of the services from scratch are excited to bring to you the revamped web & mobile applications tonight.

We want to give a smooth transition experience to the users and have planned for a scheduled system maintenance beginning 27th April 2018 at 11 P.M. in the light of the same. The duration of maintenance is expected to be around 12 Hours. All the functionalities provided by Unocoin, which includes: website (https://www.unocoin.com), iOS & Android mobile applications, Merchant Gateway services and Partner Services will not be functional during this time.

Once the maintenance activity is completed, all our services will be resumed to normal and users will be able to access all the features & services without any issues. Any pending orders placed on the order book exchange will remain unchanged during the transition period.

The Merchant Gateway and Recharge/Top-up services will be resumed within a weeks time.

For any query on further issues, please feel free to reach the 24-Hour Helpline at 1800-103-2646.

Looking forward to your continuous support during the maintenance session!!

Note:

This migration to two different platforms is being performed without any hiccups to the existing Unocoin users. With both domains and services running on the same Unocoin backend servers, users will retain their login credentials and transaction history across the sites post the up-gradation. For a user, nothing changes — except for the fact that you now get distinct websites that aim for better speed and performance.